FAQ’s

Yes, standard removal cover is up to £50,000, although the insurance cover can be extended if required.

In the unlikely event of this happening, all claims are dealt with efficiently and amicably.

We supply a whole range of protective equipment including various-sized boxes, garment carriers, tape, bubble wrap and packing paper. Any special requirements are attended to.

Yes, we have trained staff for packing and unpacking your home.

No, all our well-trained staff have strict codes of conduct in respect of behaviour and dress which includes not smoking while working or in their vehicles.We also have a non-smoking crew available.

We offer our own storage facilities, if required. In fact, about thirty per cent of our business involves some sort of storage – we can offer you the best rates available, whilst providing quick and efficient access. More details ...

We do move pianos – due to the specialist work and expertise required there will be an extra charge incurred.

Yes, we often cover out-of-hours estimates.

No problem, we have moved people as far as Poland and, of course, all over Europe. More details …

We are covered by an international breakdown and recovery company.

We will send out a surveyor to assess your property and give you an exact quotation: this is a free-of-charge service. Alternatively, you can complete an online quotation for a speedy response.

Although our office may be shut outside normal hours, our vehicles and staff work 7 days a week, 24 hours a day when necessary.

No. Unless your job is on a part-load it will always be carried out by our own staff using our own vehicles.

Yes. We are members of the British Association of Removers and follow the TSI Code of Practice.

We are also part of the FTA and FIDI.

It’s normally two weeks between exchange and completion. We do advise, however, arranging for our surveyor to call at your earliest convenience to ensure everything is in place so that, when you do get a date of completion, we are just a phone call away. We also advise booking your removal as early as possible to guarantee getting booked in on your preferred dates.

We accept all major cards and bank transfers are also acceptable. Cheques will have to be cleared before moving day.

Naturally, our priority is to ensure all our customers are happy with the service we provide. If you have any cause for complaint we suggest that you first raise any issues directly with us, either with the removal staff on the day of your move, or via our office. We will do everything we can to deal with the matter straight away. In the unlikely event that you are still not satisfied with our response, you can contact the British Association of Removers, of which we are members, by calling their Consumer Affairs Department on 01923 699 486.