Testimonials

We always have up-to-date references available on request for potential customers, but here are some testimonials from happy customers over the years.

Testimonials

At James Removals we support the traditional values of service, efficiency, care and concern for our customers. We are a modern company but with values derived from being a family business.

We always have up-to-date references available on request for potential customers, but here are half a dozen quotes from the thank-you letters we’ve received in the past:

South Croydon to Bedfordshire
“We have not moved for thirty years and had concerns regarding the safety of our belongings and the care that they would be afforded. All our questions were answered and the suggestion of spreading the move over three days swayed it for us.
All the other removal companies were proposing a two-day move with everything being delivered on the completion day, which we felt would be too hectic.

The removal team were good-hearted and took great care of our belongings. Everything was well wrapped and protected and the first lorry loaded on day one with great efficiency. Day two the same team arrived, which again was reassuring, and finished packing and were off within a couple of hours. This meany we were able to give the house a final hoover before we left.

On arriving in Blunham your team had already arrived and were having lunch and spent the afternoon unpacking our essential items. They were most helpful and kept asking if everything was where we wanted it.

On day three the same team again came with the first lorry and spent the day unloading, again constantly checking that everything was being placed in the correct rooms. They cleared up and even took all the old packing materials from the boxes we had unpacked, leaving us all clear and tidy.

I was really impressed and am very grateful to your staff and ask you to pass on my thanks to them for a job well done. I would have no hesitation in recommending your company. My dealings with all those with whom I came into contact, your estimator, office staff and removers, were all very friendly, had a good sense of humour, gave me confidence that our possessions were being cared for and made our move a memorable three days.

Thank you all.”

South East London to Leicester
“I would like to take this opportunity to thank you for the excellent service provided by your organisation.

Before the move itself I received excellent administrative service over the phone and from your estimator who was very skilled in calculating the right quantity of boxes, wardrobe cartons, packing paper, etc. These were delivered promptly to enable me to undertake the mammoth task of packing up my house!

The actual move was managed to a very high standard both in terms of courtesy, proactive communication and care of my possessions by the team.

Based on my experience of James Removals I would be only too happy to recommend your company to friends in SE London in the event of a move.”

Lewisham to Hertforshire
“I am just writing to express my sincere thanks to your staff involved in our house move from Lewisham to Royston, Hertfordshire.

From the minute your staff arrived, we knew that our moving day was going to be by far the easiest we’d had since we decided to put our house on the market.

The contents of the house and garden was cleared incredibly quickly and unloaded at the destination with equal speed and care.

Your staff worked tirelessly all day and showed great ingenuity in removing objects from the garden that wouldn’t fit through the house.

We will certainly be recommending James Removals to our friends in London.

I’d be grateful if you would thank the staff involved in our move again on our behalf.”

Orpington to West Malling
“Despite the appalling weather, your team of men managed to move us without any problems, and they did a first class job. They were very polite and friendly, and totally professional. I would like to express my appreciation, and our satisfaction, both with your company, and particularly with the work done by the removal team on the day. Please convey my thanks to them for their efforts.

Needless to say, we would have no hesitation in using your services again, and would recommend you as a company to anyone we know who might need a removal service in the future.

Once again, thank you.”

Sydenham to Beckenham
“I moved house last Friday and I wanted to say how very happy I was that I chose you rather than any of the other companies that quoted. The two guys who did the move were so very friendly, professional and helpful, they seemed to go out of their way to help me as much as they could, way beyond what I had expected.

I will definitely recommend your company to my friends as I have one or two moving in the next few months and I will tell them all how great James Removals are and how helpful their staff are, too. Once again, thanks for making what I was imagining to be a very stressful day incredibly stress-free!”

London to Canterbury
“We would both like to thank you for the service your company gave us during our recent move to Elham last week.

This was not an easy move, requiring three vans, and, because of the unusual gateway into the property, you had to offload everything from the two large vans to the smaller van before it could be delivered to the house. In difficult weather conditions your staff worked until 9.00pm to finish the job and did so without a grumble. Thanks a lot.

As you know, this is the third time you have moved us in three years – the first two times being to rental properties in London – and we have continued to use you due to the quality of your staff.

They certainly made what is never an easy experience manageable, which we both very much appreciated.

We both would fully recommend your organisation to anybody who need a removal firm.

Thank you again.”

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Complaints made against a BAR Member are handled exclusively by The Furniture & Home Improvement Ombudsman (FHIO), a qualified, independent and approved Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.

Furniture and Home Improvement Ombudsman

The Furniture & Home Improvement Ombudsman
W: www.fhio.org

Association of Independent Movers
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Furniture and Home Improvement Ombudsman
Complaints made against a BAR Member are handled exclusively by The Furniture & Home Improvement Ombudsman (FHIO), a qualified, independent and approved Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. | W: www.fhio.org

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