Delay waiver

We can provide optional delay waiver (£30 including VAT) in the event of a major delay incurring a surcharge payment, as detailed below.

Should we have to wait before we can unload your goods, due to delays on your part or to persons leaving the premises to which you are moving, we reserve the right to charge waiting time at the rate of £10 per hour per person. This charge will be calculated from 2:00pm – or our arrival time at the offload address, if later – until the time of commencement of unloading. We will, however, let you have a separate invoice, should you require it, so that you can pass this charge on to the parties responsible. This will usually happen if we are held up due to the departing removal company running late, a late completion or exchange of money, or because of people moving themselves out of the premises into which you are going.

To apply for delay waiver, tick the relevant box on the printed Customer Terms and Conditions Acceptance form or on the online form.