The Move
Vehicles for every job
The key to sucessful and cost-effective removals is flexibility and reliability. At James Removals we pride ourselves on being in the forefront of modern removal companies and have designed our lorry fleet around that philosophy. We have very modern vehicles: all are purpose-built and smartly custom-finished in the James Removals house style. The choice of vehicle is very important in making an efficient and economical move; for instance, access for large vehicles often precludes a one-vehicle move and therefore two smaller vehicles are employed. Conversely, if you are taking a lifetime’s possessions abroad, then a road train is probably necessary.
Staff
All our very experienced staff are clean and smartly dressed, in keeping with the modern image of our company. It’s not just good enough to look good… we also understand how important it is to handle client’s furniture with care. We therefore apply rigorous standards of training through our designated programme for all new staff. This ensures that the essentials of care are thoroughly absorbed before a customer’s valuable furniture is ever touched. Training also extends to customer care and all staff are trained to be polite and helpful: each member of staff is bound by a code of good practice and we are only too aware that your recommendation can only enhance our name.
A two-way experience
We regard your arrival at your new home with equal importance to the work we undertake with you when leaving your old home. We realise that beyond the practical issues of re-connecting appliances and making sure things are where they are required, there is also the matter of etiquette. We realise it is a matter of sensitivity that when the vans arrive and our staff emerge they should look smart and presentable and move around your new environment with care so as to give the best possible first impression.
Packing and unpacking
With our comprehensive packaging service you won’t need to touch a thing! Just put your feet up and watch us work! If you prefer to do your own packing, we can supply everything you need. For more information, download our Guide to Moving and Packing (PDF).
Services
We offer a disconnection and reconnection service for appliances which is carried out thoroughly and with care. If you have any doubts about your connections, please contact your local services supplier.
Keys/access
Please remember to ensure that keys are available on arrival. It’s a small point, but you may not be there when we arrive and it will facilitate matters if access is easily obtained.
Insurance
The company is fully insured for any contingency but if you have any specific queries, such as extended cover for valuable objects, please do not hesitate to contact us.
Pianos
Many companies fight shy of moving pianos. This is not surprising, since they are particularly sensitive to being moved and will almost inevitably need retuning if not given the greatest care. While we do not guarantee that your particular upright or grand will be perfectly in tune on arrival, we are certain it will arrive in the best condition possible.
Fine art
Please inform us if you have any precious fine art objetcs, such as small or large paintings and sculpture. We will take extra care to ensure these are safely wrapped and protected when moving.
Plants
An area often omitted by our competitors is the intelligent care and handling of plants.
Removal ... the video
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Complaints made against a BAR Member are handled exclusively by The Furniture & Home Improvement Ombudsman (FHIO), a qualified, independent and approved Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015.
The Furniture & Home Improvement Ombudsman
W: www.fhio.org
Complaints made against a BAR Member are handled exclusively by The Furniture & Home Improvement Ombudsman (FHIO), a qualified, independent and approved Consumer ADR body under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015. | W: www.fhio.org
